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Careers

At ARB USA, we’re passionate about adventure, innovation, and quality. As a leader in the off-road accessories industry, we pride ourselves on delivering world-class products that inspire exploration and push the limits of what’s possible. Join a team that values craftsmanship, collaboration, and customer-first solutions.

Join the ARB USA Team

At ARB USA, we’re passionate about adventure, innovation, and quality. As a leader in the off-road accessories industry, we pride ourselves on delivering world-class products that inspire exploration and push the limits of what’s possible. Join a team that values craftsmanship, collaboration, and customer-first solutions.

Why Work at ARB USA?

  • Innovation at the Core
    Our premium products are engineered for purpose and built to perform. Join us to be part of an organization that pioneers industry-leading solutions for off-road enthusiasts.
  • Culture of Excellence
    At ARB USA, we believe in teamwork, creativity, and a commitment to delivering the best to our customers. Our team thrives in a dynamic, supportive, and fast-paced environment.
  • Growth Opportunities
    We’re committed to helping our employees succeed. Whether it’s through professional development programs, leadership training, or hands-on learning, we invest in your growth.
  • Adventure Lifestyle
    Love the outdoors? So do we! At ARB USA, you’ll be part of a community of adventurers who live and breathe the off-road lifestyle.


Convoy_Moab2022_KyleWells (5) (tag moabhelix)

Tried and Trusted

At ARB , our team isn’t just made up of employees—we’re off-road enthusiasts through and through. Many of us were ARB customers before joining the team, putting our rigs to the test with ARB gear long before making it our career. We live the adventure lifestyle, and that passion drives everything we do, from designing world-class products to providing top-notch support for fellow off-roaders. When you work with ARB, you’re working with people who truly understand the journey—because we’re on it too.

Current Openings

Explore opportunities to join the ARB USA family. We’re looking for driven individuals who are passionate about off-road adventures and delivering premium solutions.

  • About the Role

    ARB USA is looking for a technically minded, detail-oriented individual to join our Product Technical Support team. This position combines automotive and 4x4 product knowledge with customer technical support, product research, and the collection and review of technical information.

    The primary responsibility is to provide accurate technical support to customers and internal teams while properly documenting the information gathered through those interactions. This information will help the team identify recurring issues, trends, product opportunities, and other insights that can improve ARB products and the customer experience.

    The role requires someone who can work directly with customers, understand and troubleshoot technical issues, accurately capture information, and recognize when that information may reveal a larger pattern or opportunity. The ability to communicate findings clearly to both technical and non-technical audiences is important.

    Team members will work together to establish consistent methods for collecting, organizing, reviewing, and reporting information. The successful candidate should be comfortable contributing their own knowledge, learning from others, and working within a standardized team approach.

    Pay Range: $25-$30/hr

    Responsibilities include, but are not limited to the following:

    • Answer technical customer calls, emails, and live chats and provide professional product support.
    • Assist customers with vehicle-specific fitment, product selection, installation, troubleshooting, and warranty questions.
    • Inspect and assist with repair of products associated with warranty claims.
    • Accurately collect and document technical, warranty, product, vehicle, and customer information.
    • Enter and categorize information consistently using established team processes.
    • Review collected information to identify recurring issues, trends, patterns, and opportunities.
    • Utilize available software and analytical tools to organize, review, and communicate information.
    • Assist with reports, presentations, dashboards, and other methods of communicating findings.
    • Participate in market and competitor research.
    • Work with Product Management, Engineering, Sales, Customer Service, and other departments to communicate findings and help develop solutions.
    • Use AI tools such as Claude, ChatGPT, or similar platforms for research, documentation, data review, and workflow development.
    • Contribute to the development and improvement of team methods for data collection, analysis, and reporting.
    • Search ARB databases and technical resources for product information and installation documentation.
    • Perform other duties as assigned.

    Experience/Skills

    • Automotive, 4x4, off-road, or related industry experience preferred.
    • Basic mechanical knowledge required; understanding of vehicle drivetrains and suspension systems preferred.
    • Strong attention to detail and organizational skills.
    • Strong analytical and critical-thinking ability.
    • Comfortable working with Microsoft Office applications, including Excel and PowerPoint.
    • Familiarity with Excel, Power BI, or similar data-analysis and visualization tools preferred.
    • Familiarity with AI tools such as Claude, ChatGPT, Microsoft Copilot, or similar platforms preferred.
    • Strong written and verbal communication skills.
    • Ability to explain technical information clearly and professionally.
    • Ability to recognize patterns, ask questions, and investigate the “why” behind a problem.
    • Comfortable learning new software, tools, and processes.
    • Knowledge of Zendesk and HubSpot is a plus.
    • Ability to work effectively as part of a team.

    The Ideal Candidate

    The ideal candidate combines technical product knowledge, customer-service skills, curiosity, and sound judgment. They should be comfortable gathering information, working with technology, recognizing patterns, and communicating what they find.

    An intermediate working knowledge of data-analysis and technology tools is valuable. We are not looking for a dedicated data analyst; we are looking for a technically capable team member who can contribute to both day-to-day product support and the team's broader effort to turn support information into useful product intelligence.

    Compensation/Benefits

    • Competitive hourly pay
    • Medical, dental, vision, and life insurance
    • 10 paid holidays per calendar year
    • Accrued leave - 10 paid sick days and 10 paid vacation days yearly
    • 401K with company contribution
    • Employee discount
  • Company Summary

    Company SummaryWe are looking to add a motivated individual to our team in the role of Product Support Specialist. A qualified candidate will possess automotive knowledge, be comfortable working with customers via phone and email, ability to complete basic product repairs, and work successfully in a team environment. This is a great opportunity to utilize your automotive and 4x4 product knowledge within an office environment. This is a full time (M-F), in office position, located in Kent, WA.

    Job Description

    We are looking to add a motivated individual to our team in the role of Logistics/Order Fulfillment Customer Service. This vital position requires an organized, action-oriented, flexible problem-solver, who can assist in expediting orders and monitoring inventory levels. This is a full time (M-F), in person position, based at our Kent, WA. office.

    Pay Range: $25-$30/hr

    Responsibilities:

    Order Processing & Management

    • Receive, review, enter, and process customer orders accurately
    • Verify order details, including pricing, product availability, and shipping requirements
    • Track open sales orders, answer customer questions regarding order status and delivery
    • Coordinate with internal teams to ensure timely order fulfillment
    • Process product returns per ARB policy

    Inventory & Warehouse Coordination

    • Work closely with warehouse staff to track stock levels and product availability
    • Monitor order status and provide tracking updates to customers
    • Address shipping issues such as delays, damages, or lost shipments

    Customer Service

    • Assist with issue resolution, and overall customer service and support related to orders
    • Resolve tickets representing consumer-generated technical order related requests or problems
    • Refer customers to published materials, secondary sources, and more senior staff when needed
    • Answer frequent phone calls in a polite and professional manner

    Other

    • Participating in product training and new product launches
    • Assisting the marketing team with the development of resources for the online knowledge base (Zendesk)
    • Identify critical distribution issues and online technical issues and report them to the correct personnel
    • Other related tasks as assigned

    Experience/Skills:

    • 2+ years of inventory management, supply chain, order fulfillment or related experience required
    • Knowledge of MS Office Suite and JDE software strongly preferred
    • Excellent problem-solving and troubleshooting skills
    • Courteous and helpful phone presence
    • Strong customer-service skills
    • Collaborative mindset
    • Detail oriented
    • Ability to work and thrive both independently and in a team environment

    Compensation/Benefits:

    • Competitive salary
    • Medical/Dental/Vision/Life insurance
    • 10 paid holidays
    • Paid vacation/Sick leave
    • 401K with company contribution
    • Employee Discount
  • Company Summary

    ARB is a world leader in the manufacture and distribution of high quality 4x4 and off-road accessories, including; air locking differentials, air compressors, bumpers, suspension systems, roof racks, skid plates, roof top tents, recovery gear, and more.

    We are looking to add a motivated individual to our team in the role of Warehouse Associate. A qualified candidate will possess a positive, can-do attitude, a willingness to learn, and the ability to work successfully in a team environment. This is full-time (M-F), in person position based at our Jacksonville, FL. location.

    Salary Range: $17-$20/hr

    Responsibilities include, but are not limited to the following:

    • Pulling and packing orders – palletizing for truck freight
    • Receiving and stocking products being delivered via containers
    • Assisting with the loading and unloading of delivery trucks
    • Scanning products and maintaining accurate inventory levels
    • Maintaining safety standards
    • Completing cycle counts
    • Other duties as assigned

    Experience/Skills

    • Warehouse experience required
    • Forklift experience preferred but not required
    • Ability to work and thrive in a team environment
    • Ability to repetitively bend, reach, stand, walk, and lift up to 50lbs.

    Compensation/Benefits

    • Competitive hourly pay
    • Medical/Dental/Vision/Life insurance
    • 10 paid holidays
    • 8 paid vacation days
    • 8 paid sick leave days
    • 401K with company contribution
    • Employee Discount

Interested in Joining ARB?

We’re always looking for passionate and talented people to join the ARB USA team. To submit your resume or inquire about current career opportunities, please email [email protected].

ARBTeam

ARB Values

DRIVE

  • We collaborate: We work together to achieve better results. 
  • We are determined: We push through challenges to find practical solutions. 
  • We think ahead:  We make decisions to ensure a sustainable future for our business.

EXCELLENCE

  • We are innovative: We are committed to creating the world’s best 4WD products. 
  • We are flexible: We adapt to the changing needs of our global customers. 
  • We keep trying: We strive to give our customers the best possible experience.

PASSION

  • Safety matters: Ensuring everyone stays safe is a priority in all we do. 
  • We are loyal: We are welcoming, respectful and care for our ARB family. 
  • We are proud: We have built a world-leading brand that we grow and protect
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