Win Every Local Shopper
Online-to-Nearby Shopping
While nearly all shoppers use the internet to make buying decisions, 84% of sales still happen at local stores. You can be the go-to choice for local ARB 4x4 shoppers by signing up with Locally.*
The Most Important Measurement
90% of Global shoppers who visit a store said they used online search prior to going in-store. Half of all shoppers confirm inventory online before going into a store.**
* According to 2020 US census data
**Think with Google, Feb 2019
Key Benefits for Your Business
- Increased Exposure: Gain access to highly motivated local customers actively seeking ARB products.
- Drive Foot Traffic: Customers reserve items online and visit your store for pickup and payment, giving you opportunities for upselling and strengthening customer relationships.
- Easy Integration: Participation is optional and simple, with inventory feeds supported via FTP, API, or scheduled CSV uploads.
***Note, unless we've received confirmation from your or a business representative your shop will not be displayed on the PDP but will remain displayed on the Dealer Locator ***
Terms & Conditions
- Non-Compliance: Resellers failing to meet participation or inventory requirements may be removed from this respective locator until resolved.
- Communication: ARB will maintain an open line of communication with resellers about program benefits, requirements, and updates.
- Fees: Locally charges 2.5% on reservations for in-store pickup (until September 1, 2025). If the shopper does not show up to the store or shows up but leaves without purchasing anything, set the corresponding order resolution status on that Locally order and the fee is waived.
Next Steps for inclusion on 'Product Locator'
To participate and be included in our list of local resellers, you will need to confirm the following:
- Participation in pricing and promotions policy.
- Stock a minimum of ARB’s core product range.
- Provide exceptional customer support and adhere to ARB branding standards.
- Connect your inventory feed if you're interested in participating in our Reserve Online Pay In-store program (Optional)
- If you opt to enroll in our reserve online pay in-store (ROPIS) program you must have real-time inventory capabilities and cannot use wholesale distributors inventory feed to artificially inflate in-stock position)
***Note, unless we've received confirmation from your or a business representative your shop will not be displayed on the PDP but will remain displayed on the Dealer Locator ***
Why Sign Up?
- Free to Join: No setup fees
- Increased Exposure: Gain access to highly motivated local customers actively seeking ARB products leveraging our site thousands of visitors daily
- Boost Sales: 61% of ROPIS shoppers made additional purchases in-store, with an average increase of 25% in the total amount spent such as product installations.
- Upsell ROPIS Shoppers: Customers reserve items online and visit your store for pickup and payment, giving you opportunities for upselling and strengthening customer relationships.
- Easy Integration: Connect with the ARB website and display your inventory in real-time
Frequently Asked Questions (FAQs)
ARB USA’s ROPIS program via Locally lets customers reserve products online and pick them up at participating local resellers, driving foot traffic and convenience without requiring online payment. Resellers participate at no upfront cost, only paying a 2.5% commission on completed reservations (until September 1, 2025), and can easily integrate inventory through FTP, API, or CSV
The ROPIS (Reserve Online, Pickup In Store) program allows customers to reserve ARB products on arbusa.com and pick them up at a participating local ARB dealer’s store. The program is powered by Locally, a trusted retail platform.
No. Participation is entirely optional for ARB dealers, but highly encouraged to drive foot traffic and increase local sales.
Yes. You can opt out of the program at any time by notifying ARB and Locally.
Yes, to be included in ARB's dealer locator, you will need to sign up with Locally. ARB USA has partnered with Locally to integrate their Store Locator and Product Locator tools, which connect online shoppers to nearby retailers carrying ARB products. This integration provides real-time inventory visibility, enhancing the customer experience and supporting local retailers. Locally
If you're an authorized ARB dealer and wish to appear in their dealer locator, enrolling in the Locally platform is necessary. An inventory feed is not required if you only wish to display your store information on ARB's dealer locator - https://arbusa.com/locations/
Please contact [email protected] to start the onboarding process.
Inventory can be provided via FTP feed, API connection, or emailed CSV files on a scheduled basis. Locally will assist with setup.
Inventory updates should be sent at least once per day to ensure accuracy and avoid overselling.
Locally supports basic methods like daily emailed CSV files, making it accessible to dealers without advanced systems.
When a customer reserves a product, you’ll receive a notification via email and through the Locally dashboard. You’ll confirm product availability and set the item aside for pickup.
Dealers are encouraged to respond within 2 business hours to ensure a great customer experience.
Dealers are expected to hold the item for at least 3 business days, or as specified by the customer’s pickup preference.
Yes. A 2.5% commission (until September 1, 2025) is paid to Locally on confirmed orders. This commission supports platform maintenance and customer communication.
The customer pays in-store, directly to you. ARB does not process the payment—the transaction is entirely between you and the customer.
No. Customers reserve the item and are informed that the dealer will confirm availability. They are notified when the item is ready for pickup.
You can mark the item as unavailable in the Locally dashboard, and the customer will be notified and offered alternative locations or options.