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Shipping & Delivery

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US SHIPPING INFORMATION

Thank you for choosing ARB 4x4 Accessories to outfit your vehicle. We partner with major shipping carriers and LTL/Truck partners to deliver your orders in a timely manner. Please see the additional shipping information below.

ORDER TRACKING
Once your order has shipped, we will send you a shipping confirmation email containing your tracking number(s). Some orders will ship in multiple boxes and each box will have its own unique tracking number.  

TRANSIT TIMES & HOLIDAYS

When selecting the shipping method for your package, please keep in mind that most carriers do not work on weekends or major holidays. When carriers quote shipping days, they refer to business days. Business days are defined as Monday through Friday, except for holidays observed by the selected parcel carrier.

We do not ship on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving and Christmas Day.

SHIPPING EXCLUSIONS

  • We are unable to ship to PO Boxes 
  • Currently we are only able to ship to the United States
  • Currently we do not ship LTL to Alaska or Hawaii

OVERSIZE PRODUCTS

  • Oversize charges apply for certain products including but not limited to 8 ft. awnings and 101 qt. fridge


ADDRESS CHANGES

  • We are unable to make changes to orders after they’ve been shipped. 


INTERNATIONAL SHIPPING

ARB 4x4 Accessories has partners in countries around the world. Please check our authorized dealer locations page to find the closest dealer to you.

ARB 4x4 Accessories currently does not ship internationally.

  • Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect can be added during checkout.

    You can also utilize the Route App to visually track all your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet?  Download Here

    Purchased Route Protect and looking to file a shipping issue online?  File Here

  • If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.

    Need to file a claim?  File Here

  • Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.

    Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

  • Marked As Delivered  (Stolen)

    • Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered
    • Please note, orders over $100 USD will require a police report to be filed by the customer before any resolution can occur

    Stuck In Transit (Lost)

    • For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date

    Damaged  (If Route Insurance Is Purchased)

    • Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.

    For ARB warranty claims, please submit a ticket under Support in the navigation menu 

    All of Route’s policies are listed here

  • Route Protect definitely helps cover these instances! To protect your order against loss or theft, add Route Protect at checkout.

    If your order has not arrived, please file a claim with Route here.

  • Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout.

    If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.

    You can file a claim with Route here.

    If your order has defects or you suspect it was damaged during manufacturing, please fill out our ARB 4x4 Support ticket and we will work to make it right

  • If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.

    You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

    Haven’t downloaded the app yet? Download here

  • Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

  • Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.