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RETURNS POLICY

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At ARB 4x4 Accessories, we value your satisfaction and aim to provide a hassle-free returns experience for our customers. Please read our Returns Policy carefully before initiating a return.


Eligibility for Returns:

You may return products within 45 days from purchase.

Products must be in their original condition, unused, and with all original tags and packaging.  

Initiating a Return:

To initiate a return, log in to your ARBUSA.COM account and visit the 'Order History' section.

Select the order containing the item(s) you wish to return and follow the instructions provided.

For guest orders, please contact our customer support team to initiate the return process – [email protected]

Return Shipping:

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, damaged or defective product).

We recommend using a trackable shipping method when returning items to ensure safe and prompt processing.  

Refund Process:

Refunds will be processed within 5-7 business days after we receive and inspect the returned items.

Refunds will be issued to the original payment method used for the purchase.

Shipping charges (if applicable) are non-refundable.  

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team within 30 days of receiving the product.

We will provide instructions for returning the item and offer a replacement or refund.  

Exchanges:

We currently do not offer direct exchanges. You may return the item and place a new order for the desired product.  

Customer Support:

Our dedicated customer support team is available to assist you with any questions or concerns related to returns. Please contact us via [email protected]

Changes to this Policy:

ARB 4x4 Accessories reserves the right to modify this Returns Policy at any time. Any changes will be communicated on our website.  

By making a purchase on ARBUSA.com, you agree to abide by this Returns Policy. We appreciate your trust in our products and services and are committed to ensuring a positive shopping experience.